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NAPO-NY Professional Development Seminar: Client Abandonment
Client Abandonment: Potential Implications for the Professonal Organizing Industry
Presented by Sheila Delson, CPO-CD
WHEN: Saturday, April 12, 2014, 10am - 1pm
WHERE: In Good Company, 16 W, 23rd St., New York, NY 10010
Client Abandonment is a concept referring to instances when a professional is not available to a client when needed. Although an uncomfortable subject, it is a vital topic we must all be willing to discuss.
Once a provider begins delivering services, they incur a responsibility to continue that service or properly refer the client to another provider. These professionals must handle the termination of services very carefully to protect clients and minimize risk.
When we engage with new Professional Organizing clients we may realize at the first consultation (or even three sessions in), that we are not the right fit. How we ensure that their needs continue to be met is the difference between client abandonment and a professional referral.
As the Professional Organizing Industry continues to advance, the time has come to examine and perhaps challenge how we truly measure up to the standard business ethics models of today. It is important to explore current industry practices and the ever-growing implications that may affect us all in the near future.
Join us for this intimate Professional Development Seminar. Through an interactive discussion and a relevant case study, participants will:
- Distinguish obligatory differences between the Professional Organizer and the mental health practitioner
- Learn to recognize and respond to blurry boundaries before they happen
- Learn what to do to avoid the pitfalls of abandoning any client
- Recognize our limitations and obligations as an industry, and honor them
- Discover the truth about agreement disclaimers and how effective they may or may not be
About our Presenter:
Sheila Delson, CPO-CD is owner and President of FREEDomain Concepts, LLC founded in 1994. She is an author, speaker, a Certified Professional Organizer specializing in Chronic Disorganization (CPO-CD), and is an ICD Master Trainer.
Sheila is a co-founder of ICD (formerly NSGCD) and is a Past President and Past Education and Certification Director, and co-developer of the industry’s first certification program for Professional Organizers. She is also an active member of NAPO, having served on many committees over the years, and currently serves on the NAPO-NY Chapter Board of Directors. She has received awards from both industry organizations including the recent 2013 NAPO Founder’s Award.
She developed her Managing Your Clutter workshop series, offered to groups and organizations on request, and lives in Poughkeepsie NY with her husband Jeffrey, two adult sons and four beautiful grandchildren.
Registration for NAPO-NY chapter members, $55.00
Registration for all others, $65.00
We look forward to seeing you at this very special event. If you have any questions please email email@example.com or call the NAPO-NY hotline at 646-535-NAPO.